Experience Design Intern

What will you be doing?

Experience Designers are responsible for the design of digitally enabled products and services.  They use their broad skillset across the service, interaction, and visual design domains to work on holistic design solutions, from early-stage idea generation until detailed design of service features and user stories in a digital product.

As an Experience Design Intern, you will support teams on client-facing and internal projects. You will learn by doing, with guidance from experienced practitioners, who will help you understand and deliver the experience design activities assigned to you, in the context of interdisciplinary projects.

Project teams rely on Experience Designers to:

• Lead cross-disciplinary analysis of existing solutions and opportunity spaces and drive user understanding among different parties through workshop activities
• Define digital product and convergent experience concepts in collaboration with the strategy and technology teams
• Execute the detailed design of defined experiences working across the service components, interaction logins and visual language expression
• Enable a successful handover of final outcomes to the client through training and documentation
• Advocate for and pursue cross-disciplinary and convergent opportunity areas for design innovation

On a typical project you will support activities including:

• Understand goals, business requirements and constraints, market opportunities and user needs to help define opportunity areas and experience requirements
• Plan, conduct, and synthesise research, testing and piloting activities with service users, providers, and SMEs
• Map existing and to-be experiences, across both front and back office and actors involved, through journey maps, blueprints, and ecosystem maps
• Create digital product and convergent experience concepts together with the team that push the bar for quality in a given field/industry
• Support the definition of new product/service value proposition and implementation roadmaps
• Create narratives that help tell the story of the work in an impactful way
• Design wireframes, screens, and prototypes to illustrate product behaviour along defined used cases
• Document product/service requirements and guidelines for following stages of implementation

We want you to have:

• Recently completed, or will complete within 1 year, a university degree in Interaction Design, Visual Communications, Human Computer Interaction, or a related design or behavioural science discipline
• A robust practical and theoretical grounding in experience design through your studies and professional experience
• Well-developed core design skills, demonstrated in your portfolio of recent work
• Experience collaborating in multifunctional teams
• Proficiency with contemporary design and prototyping tools and methods
• Affinity with frog’s values, and a passion for creating products that meet peoples’ functional and emotional needs
• Business level ability in English