frog Senior Consultant

What will you be doing?

• Working in or managing projects related to Digital Product and/or Service Design, Growth Strategy, Innovation Strategy, Marketing & Content Strategy, Digital Engagement Strategy.
• Working in or managing projects related to marketing technology such as Salesforce or Adobe.
• Working in or managing projects related to Marketing & Sales organisation models, process improvement or organisation activation.
• Role and responsibilities include frog domain leadership and expertise, project management (including team management exposure) and delivery, content and offer development, practice leadership and business/account development.

We want you to have:

Professional Background:

• 2+ years of experience in one or more of these topics: customer experience design, customer data strategy, marketing and sales strategy, business model disruption, product and service innovation, customer experience transformation, CRM and loyalty, customer service transformation and operating models, at an established management consulting firm, a digital agency or from an internal role with an established company.
• Demonstrated successful engagement into the delivery of digital projects and services.
• 1+ years of experience in managing the successful delivery of digital projects. Exposure to one or more of Financial Services, Life Sciences, Energy & Utilities, Telco or Consumer Product and Retail sectors is highly preferred.
• Strong core consulting skills, including: meeting and workshop development and management, deck writing, storyboarding, inductive/ deductive reasoning, client interviewing, issue analysis, data analysis, process design, and change management.
• Strong design thinking skills including: application of conceptual modeling and visualization to problem and solution definition; knowledge of empathy mapping, journey mapping and quantitative and qualitative research methods for developing compelling customer insights; and iterative concept testing.
• Excellent written and oral communication.
• Strong presence with good relationship-building and interpersonal skills.
• Strong personal and professional values.

Educational Background:

• An appropriate BA or BS degree is required, an advanced degree such as an MBA from a top tier program is appreciated.

Personal Skills:

• You are fluent in English and French or Dutch.
• Demonstrate strong consulting and advisory skillset including analytical capabilities, ability to synthesize content and translate it into sound recommendations and deliverables.
• Strong creative skillset and out of the box thinking.
• Team player able to lead teams in the future.
• Mastery of PowerPoint, Excel and new forms of delivery.
• Able to simplify and bring clarity to challenging situations, models and issues to create structured actions.
• Customer centric personality.
• Able to mentor and coach others to deliver quality results and promote others' professional development.

Your fellow frogs will rely on you to:

• Contribute to thought leadership topics that illustrate the insights and case studies frog has developed during client engagements.
• Proactively participate in recruitment, training and community-building.
• Be a visible member of the frog community.
• Provide mentoring and coaching for the more junior frogs.
• Be fun to be around with.