Why join frog?
Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience through design, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and design innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to Make Your Mark on every project, in your studio, your community—and the world at large.
What will you be doing?
frog, as part of Capgemini Invent, is looking for talented professionals for our Customer Transformation team. As the digital innovation, consulting, and transformation brand of the Capgemini Group, Capgemini Invent helps CxOs, CMOs and CDOs envision and build what’s next for their organizations. Our practice aims to help our clients, across various industries, generate growth by becoming a more customer-centric brand. Our clients need to deliver the experience their customers want, every day, across multiple touchpoints. The customer experiences they create must reflect their vision for the future—through strategies that align the company’s purpose with the customer need, in real-time.
We deliver our clients the best of both worlds. We have the experience, knowledge, and methods to co-create truly impactful strategies. By giving insights through customer journeys & prototypes we can put strategy into practice. Second, we have the capability and technological understanding to let CX strategies & design come to life and see tangible results in digital platforms, customer engagement programs, and customer performance initiatives. You are the driving force from strategic design to tangible outcomes.
Regardless of the project or customer, your work will impact people, businesses, and lives. It will be rewarding. You’ll work on a huge variety of projects (some larger than others), so you can gain a wealth of experience quickly. You’ll be relentlessly customer focussed, working across various industries and environments to define new strategies, and designing new ways for our clients to win.
Your fellow frogs will rely on you to:
We are seeking experienced Consultants to join the Customer Transformation team within the frog community. The new frog in the pond should be someone who:
The growing Customer Transformation team consists of people from different nationalities and backgrounds such as marketing (intelligence), strategic product design, and tech-savvy folks who are curious to drive their knowledge further to help customers. We believe in collaborating to bring out the best in ourselves and our work. To stay in touch, we have frequent (in)formal check-ins and regular fun events.
We define future customer experiences and digital strategies for leading global brands to optimize their customer relationship
The growing Customer Transformation team consists of people from different nationalities and backgrounds such as marketing (intelligence), strategic product design or tech-savvy folks who have the curiosity to drive their own knowledge further to help customers. We believe in collaborating to bring out the best in ourselves and in our work. To stay in touch, we have frequent (in)formal check-ins and regular fun events.
Primary responsibility areas include:
Project-based delivery, content development, and practice involvement. With exposure to business development within our Customer Transformation domain and the opportunity to have exposure to one or more sectors e.g., Consumer Products and Retail, Energy & Utilities, Financial Services, Manufacturing, and Public Services.
Project-based delivery entails:
Being a valuable team member in projects and client engagements in collaboration with clients:
Content Development and Practice Involvement entails
Business Development entails:
We want you to have:
In addition, you have/are:
Equal Opportunities at frog
frog is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.
frog is a global business with teams working across the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English.