San Francisco

Executive Director - Customer Data Strategy

Why join frog?

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience through design, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and design innovative, sustainable solutions that touch hearts and move markets. frogs prize humor, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to Make Your Mark on every project, in your studio, your community—and the world at large.

Job description:

This is a leadership role at frog. In this role you are expected to help frog grow its reputation, business and people through in our Data Practice across a cross-function team of designers, strategist, and engineers/scientists.

As Executive Director of Customer Data Strategy, you’ll bring your unique mix of creativity, technical acumen, and business sense to leverage data to derive insights and help our teams act on those insights both directly and in support of our processes.

Key responsibilities:

  • As the Executive Director of Customer Data Strategy, you will nurture and coach your team, structure and sell consulting engagements to frog clients, and partner with peers in other disciplines to ensure we deliver high quality work to our clients.
  • You will work closely with our other disciplines in helping define AI capabilities and roles for customers.
  • Further, you will help develop the strategic design of the use of data and development of the data ecosystem.  This will help many of our clients transform their business models towards that of a data-driven business
  • Your people responsibilities include recruiting, mentoring, motivating, and retaining your team. You will train them in how to leverage data to derive insights, integrate data into our design processes, and work with our technologists through data instrumentation to actively help build an inclusive studio culture that allows your team to do their best work.  You will help our teams design and execute strategy and transformation projects and leading them to success.
  • You will help expand frog business working closely with our clients to understand their needs, and then define consulting engagement to help them.  You will lead pitch meetings where you present all of frog’s capabilities and negotiate program scope and fees. You will be a trusted advisor to a network of client executives and maintain those relationships beyond immediate projects.  You will research, publish, and speak in public forum on topics related to frog’s work, such as innovation, data strategy, data driven insights and trends to drive interest in frog.
  • You will contribute to program delivery, either as the engagement leader on major programs or by offering insights and best practices to engagement teams. This involves guiding teams of product managers, strategists, designers, technologists, and program managers and critiquing their work to drive high quality output.
  • You will advocate for the data practice within frog and support the expansion this offering across North America.

As an Executive Director of Customer Data Strategy we want you to have:

  • 12+ years of professional experience creating data services and capabilities in industry
  • A deep desire to collaborate with designers, strategists, and technologists to develop new ideas, launch amazing products, and deliver exceptional experiences
  • A track record of building and growing a Data practices within an organization including collaboration with data science and modeling
  • Experience developing motivating, mentoring, training, and support product managers to do great work
  • Experience in structuring and selling consulting engagement including crafting approaches, writing proposals, and presenting to prospective clients
  • Delivered data strategy and data-based business transformation to market at both large and small organizations and/or as a consultant
  • Implemented strategies for managing and supporting large or distributed data team
  • Experience hiring data scientists and scientists working with talent acquistion as a hiring manager

Additionally, we want you to have:

  • Been part of managing digital products from concept through production rollout
  • Profound expertise in the conception and implementation of innovative data and analytics solutions, preferably in the areas of customer, marketing and sales
  • Expertise in using data to improve areas such as customer experience, loyalty, customer satisfaction, and customer lifetime value, e.g. through segmentation, personalization or intelligent recommendations
  • Combined technological understanding, strategic analysis and implementation work
  • Worked on products with multiple, parallel tracks of work
  • Designed and facilitated workshops for all levels of stakeholders
  • Strong presentation, communication and storytelling skills
  • A willingness to travel for key client meetings

It would be a bonus if you had:

  • Helped create and take AI models to market
  • Worked and understand regulated markets such as Finance or Healthcare
  • Published thought leadership, with a track record of presenting and teaching in public forums and a social media presence
  • Experience working in a creative environment with designers, and an interest in human-centered design

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

  • Flexible work
  • Healthcare including dental, vision, mental health, and well-being programs
  • Financial well-being programs such as 401(k) and Employee Share Ownership Plan
  • Paid time off and paid holidays
  • Paid parental leave
  • Family building benefits like adoption assistance, surrogacy, and cryopreservation
  • Social well-being benefits like subsidized back-up child/elder care and tutoring
  • Mentoring, coaching and learning programs
  • Employee Resource Groups
  • Disaster Relief

About Capgemini Invent

As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth.

Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want


Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $220,000 - $267,000. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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