San Francisco

Associate Director, Org Design

Why join frog?

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. As a leading global creative consultancy that is part of Capgemini Invent, frog challenges the status quo to craft and build transformative human experiences that win hearts and move markets. Partnering with passionate leaders and visionary entrepreneurs, we apply creativity, strategy, design and data to re-invent businesses, drive growth and orchestrate customer-centric transformation. Together we strive to shape a regenerative future that is both sustainable and inclusive for businesses, people and planet. Our culture is open, flexible, inclusive and engaging. Working at frog means being empowered to Make Your Mark on every project, in your studio, your community—and the world at large.

What will you be doing?

frog clients come to us to help them envision and build new businesses, or to enhance their existing business with new products, services, and experiences. As an Associate Strategy Director in our Org Activation practice, you will guide teams of designers, technologists, program managers and strategists in frog engagements. You will take the lead in crafting a point of view and approach to the project, even when information is ambiguous, and the project is challenging. You are eager to involve clients in the design process, highly responsive to feedback, and excited to present your team’s ideas in front of executives.

As a member of the Org Activation practice, you will ensure that our clients’ organisations and teams are ready to launch, maintain, and evolve the experiences, products, services and businesses we design, or which they themselves create. You know how to help a large organisation align around a goal and bring a product or service to life and connect with customers with empathy. You are skilled at navigating ambiguity, sensitive to social dynamics, and highly persuasive. You enjoy building community around an area of practice and bringing people together to collaborate.

In addition to project work, you will manage and coach teammates. You should be a leader and a doer, who sees yourself as responsible for supporting, nurturing and developing your team. Along with client project work, you will work on business development efforts - crafting approaches, writing proposals, and presenting to prospective clients. You will also be responsible for growing the Org Activation practice at frog and with our clients.

You are empathetic, curious, humble, and creative. You should be skilled at reducing complexity to hone-in on the essence of a business or strategy challenge. You know how to take the next key project steps while simultaneously considering the broader context of the engagement, the client’s business, and the world. As a frog strategist, you can pursue your interests across functions, industries, and geographies. Your job title is not considered the final definition of who you are, but your starting point.

We want you to have:

  • Broad industry knowledge and 5+ years of experience related to organisational design
  • An existing base of organisational design tools and methodologies and experience in training others to adopt and use those tools 
  • Sensitivity to organisational complexity
  • Excellent presentation and writing skills, both as a speaker and in planned and informal facilitation
  • An ability to guide high performing teams and experience motivating a community of practitioners
  • Experience working in a consultancy, agency, or other client-services business
  • Willingness to travel for project delivery and client meetings
  • Business level ability in English

It would be a bonus if you had:

  • An advanced degree in Organisational Psychology, Organisational Development, Business, Anthropology, or related field with strong academic performance
  • Certifications in organisational design, executive coaching, facilitation, entrepreneurship, instructional design, or related fields
  • Experience in supporting or leading sales efforts
  • A history of researching, writing, and speaking publicly on business, strategy, innovation, organisational design, and related topics
  • Hands on research expertise within organisations, from ethnographic and other qualitative research methods to quantitative research skills including survey design and data analysis.
  • An interest in global trends, from culture to people and business to climate, and how that impacts our world
  • A solid understanding of user-centred design and the design process, and experience with intra / entrepreneurship a plus
  • A second language (and every additional language is a plus!)

Application Instructions:

In your cover letter, please tell us why you are interested in frog.  Please also answer ONE of these questions, in 1-2 paragraphs (300 words of less).  

  1. As the importance of customer experience is becoming clear to businesses, some are creating senior executive roles to scale the impact of design and unify customer experience. What frameworks and strategies would you advise a new central design leader to employ in order to unify their team and partner with the business at scale?
  2. Established companies are envious of the speed at which start-ups respond to user needs and pivot based on market responses. What approaches would you recommend an established company take if they "want to be more like a start-up?” 
  3. In a rapidly changing business landscape, what strategies are most effective for enabling talent to build new skills and capabilities? How would you advise a senior innovation leader partnering with an HR executive to approach skills development across a wide range of company divisions?

Equal Opportunities at frog

frog is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

frog is a global business with teams working across the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English.