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Mentorship for a future-ready energy workforce

Retaining Human Knowledge with AI

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Human expertise meets AI avatars

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An experienced workforce and limited mentoring resources underscored the importance of preserving and sharing decades of institutional knowledge and expertise. This created a need for scalable, accessible knowledge transfer to support apprentices, maintain performance and enable future readiness.

Knowledge at risk

Challenge

A realistic AI avatar, trained on authentic stories and practical insights from existing employees, provides empathetic, context-aware mentorship. It engages through natural conversation, delivering on-demand guidance that mirrors human interaction and ensures timely, personalized learning experiences.

AI-powered guidance

Solution

94% of users found the AI mentor highly engaging and 75% committed to weekly use. This approach enables cost-effective, scalable learning while safeguarding essential expertise, ensuring continuity and accelerating professional development across the organization.

Engagement that scales

Outcome

Project highlights

AI powered by human insight

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The AI mentor proved engaging, accurate and scalable. 94% of users found it helpful and 75% would use it weekly. 

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A future-ready workforce

Creating Consumer Insights at Scale

Reimagining Luxury Craftsmanship  | Tiffany & Co.

Creating a seamless and personalized digital experience for Bupa UK customers

Designing the Future of Health Insurance

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Redefining care together

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Bupa UK’s digital platforms were numerous and complex.  There were opportunities to redesign customer journeys and introduce new features. The goal is to onboard new customers onto the app, increase existing user engagement and provide seamless, integrated care options.

Fragmented digital platforms

frog helped Bupa UK to develop a compelling product vision, including creating a unified digital health experience that supported their connected care strategy and helped shape internal team structures.

Unifying experiences

frog helped Bupa UK improve their ways of working, introducing product and service design and working in close collaboration with product and engineering teams. This helped accelerate the delivery of an improved, unified digital experience for Bupa UK's customers. The MyBupa app has seen user engagement increase by 320% and its app store rating has risen by three stars.

Raising engagement and satisfaction

A proactive healthcare partner

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New ways of working

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Fresh features and offerings

MyBupa has achieved impressive results, with user engagement increasing by 320% and its app store rating rising from 1.6 to 4.6 since launch.

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Continued focus on prevention and innovation 

Empowering Customers through a Best-in-Class Companion Experience with STC

Launching a Holistic Health and Wellbeing App

A human-centered approach to how physical AI shows up, behaves and collaborates

Designing Robots for Human Spaces

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A new era of robotics

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So far, robotics has focused on capability and efficiency, leaving many systems feeling foreign or unsettling in human spaces. This limits adoption just as intelligence becomes ready for everyday use.

Capability meets adoption

Challenge 

Nome imagines robotics through a human-centered framework, exploring forms, behaviors and interactions that feel natural in the home while remaining grounded in real technical systems.

Nome: designed to belong

Solution 

This work resulted in a platform that enables frog and clients to confidently imagine, prototype and shape next-generation robotic products across industries and contexts.

	Global		EN
	France		FR
	China		CN

	Global		EN
	France		FR
	China		CN