Keep customers at the heart of innovation by using human-centered design practices to remove barriers to success and improve organizational structure.
Empower internal design teams and capabilities to enable transformation from within
Reshape culture, processes and operations to be more holistic, effective and customer-centric
Activate your organization around a shared vision to accelerate innovation
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In order to deliver continuous value over time, businesses must organize and activate around their customers. Using the power of human-centered design thinking, we help organizations achieve true customer-centricity by building the tools and systems they need to respond to customers in real time, allowing them to nurture relationships as they evolve and capture the insights required to take strategic risks before the market demands it.
With over fifty years of experience in helping organizations achieve their goals through human-centered design and innovation, frog understands how to uncover organizational, operational and cultural barriers to success and solve for them by improving internal structures, processes and capabilities. Whether you’re pursuing full-scale transformation, customer-centric innovation or trying to improve your culture and employee experience, we have the perspective and expertise to guide your organization toward its goals.
We help our clients assess their internal structures, processes and culture, and identify opportunities to better fulfill their organizational and business goals using the tools of strategic, human-centered design. By putting customers and employees at the center of transformation and innovation, we enable our partners to accelerate customer-focused innovation, strengthen internal design capabilities and improve culture and collaboration.
As a world-class design, innovation and strategy firm, we provide our clients with knowledge and experience from across industries and disciplines, allowing them to draw upon design tools and organizational practices that have been tested and proven in the market. We’ve helped incumbents achieve transformation using the agile methodologies of startups, and we’ve launched ventures that have gone on to attain IPOs and become the next generation of incumbents. With multiple frog alums going on to pilot design-led transformations at some of the world’s most recognizable brands, we believe our methods and success speak for themselves.