Public Sector Director

Why join frog?

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology.  We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large.

Frog Impact

At frog impact, we’re focused on helping communities and solving societies biggest problems by partnering with public sector organisations. Like all frogs, we advance the human experience through the power of design. Within impact we build deep and ongoing partnerships with public sector organisations. We bring a combination of multi-domain experience, entrepreneurial culture, and hands of making to realise transformational change. We’re focused on creating the leading team to transform the public sector through design.

Practice Development: You will lead the frog Impact practice and will be responsible for the culture and quality of the design discipline through development and mentorship of a world class and diverse creative team. You will nurture a positive, creative, and inclusive atmosphere that encourages collaboration, boldness, and constructive and respectful feedback.

• You will be responsible for talent acquisition strategy & planning in collaboration with others in capability leadership
• You will be responsible for managing and developing your direct reports, as well mentoring and supporting junior colleagues on the projects you lead
• You will be responsible for the development and career growth of the design team in collaboration with the capability VP and HR Business Partner

Business/Account Development:

• You will lead business development efforts with our wider teams - crafting approaches, writing proposals, and presenting to prospective clients
• Help shape the strategy for frog Impact and define the focus areas for future client development, account strategies,
• Ensure that the projects you lead continue beyond their initial scopes, and identify additional opportunities within the client’s organisation
• Create content for frog’s demand generation activities and establish yourself as a thought leader within frog

Project Leadership:

You will oversee multiple engagements at a time. Building relationships with clients while advising and supporting the frog project team. You will work across every stage of the project lifecycle to ensure that the concepts and design decisions are sensitive to both the needs of users and our clients’ businesses. You will chart a path forward together with your frog team, even when information is ambiguous and the project challenging.  You should be eager to involve clients in the design process, highly responsive to feedback, and excited to present your team’s ideas in front of executives. Your typical project responsibilities will include:

• Lead or oversee multiple project teams to achieve the highest level of performance without compromising timelines and team harmony
• Set quality standards, with a deep understanding of the client’s goals, business requirements and constraints, for qualitative foundational & evaluative research, insight articulation, experience model development (e.g. customer journeys, behavioural archetypes, service blueprints, etc.), design and testing.
• Lead teams to develop insights, define and prioritise opportunity areas, and envision concepts
• Lead teams to create meaningful customer/user feedback loops through build test & learn cycles

What we look for

• Extensive experience of professional human centred design ‘thinking & doing’ consulting experience with specific experience in one or more areas of the product development lifecycle, as a Service Designer, Product Designer, Innovation Strategist,
• Experience leading public sector engagements and selling programmes into central government organisations.
• Experience working with the GDS.
• Proficiency with contemporary research, design and prototyping tools and methods
• Experience proposing and selling design programmes
• Affinity with frog’s values, and a passion for creating products that meet peoples functional and emotional needs
• An outstanding track record as a design leader for experience strategies, design systems, products, services, and customer experiences that delight customers/users and achieve business results
• Strong leadership and collaboration skills, with the ability to guide high performing teams using persuasion and influence (rather than command and control)
• Strong presentation and storytelling skills

Application Instructions

As part of your application, please include a link or PDF of your portfolio of recent work, highlighting your abilities and experience relevant to the role, with specific examples of how you work, think, collaborate, and contribute to great design outcomes. Please note that we are unable to accept any applications without a portfolio.

Equal Opportunities at frog

frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

frog is a global business with teams working from every corner of the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English.

Make Your Mark

About Capgemini Invent

As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses.

Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth.

Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.

Get The Future You Want

In order to commence a role with Capgemini UK plc you will be required to provide documentary proof prior to joining the Company that you are entitled to live and work in the UK.