Lead Consultant, Service Design
Why join frog?
Who we are?
Our Innovation, Strategy & Design practice helps clients, across various industries, generate growth by becoming a customer focused, data-driven organisation. We focus on supporting our clients in customer and digital strategy, corporate innovation and venture design, customer experience and digital operations.
We will rely on you to:
- Deliver on large-scale service design and innovation projects
- Utilise a breadth of contemporary design frameworks, approaches, methods, and tools
- Employ a range of quantitative and qualitative research techniques to define actionable insights
- Process and analyse a variety of structured and unstructured information to map complex journeys and processes – giving context to customer needs, touchpoints, and pain points.
- Lead the development of service concepts, blueprints, and other service design artefacts.
- Work with business and technical stakeholders to scope enablers; using mixed methods and approaches; to bring integrated value to our clients.
- Support the development of strategic roadmaps, implementation plans and business cases.
- Play a leading role in our service design Community of Practice and industry and regularly share your work and ideas with the broader team.
We want you to have:
- Experience in Consulting, ideally in a leading consulting firm or digital / design agency
- Prior experience of large-scale customer or digital transformation programs.
- Ability to combine design excellence, business understanding and strategic thinking. You can hold your own in discussions across desirability, viability, and feasibility.
- Excellent written, verbal, numerical, and presentation skills.
- Collaborative and enjoy working in cross-functional teams, including strategy consultants and technologists. Most importantly, you act with integrity and show care for the people you work with.
#LI-Hybrid
Equal Opportunities at frog
frog is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.
frog is a global business with teams working across the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English.
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